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Call centers looking to gain an edge over their competitors often consider the importance of customer …

McKinsey & Company reported in 2017 that most Fortune 500 companies have experienced a major business …

Customer experience (CX) analysts and marketers are increasingly likely to use customer journey analytics platforms to …

Low-code and no-code (LCNC) development platforms aren’t particularly new, but their usage has recently begun to …

Digital disruption is a transformation in business models caused by emerging digital technologies. These new technologies …

If there’s one thing that’s consistent about healthcare, it’s that it’s constantly changing and shifting. As …

Businesses often view their call centers as an unavoidable expense. However, it’s possible to turn a …

Key Performance Indicators (KPIs) are essential for effective operations in a call center. The specific types …

A data dashboard is a software tool that manages information by visually tracking, displaying and analyzing …

When it comes to improving your customer experience (CX), your data plays a vital role. After …

Millennials will soon make up most of your customer base. And this shift is going to …