Blog
How to Set Up Cloud Data Migration: From On-Premise Data to Cloud Computing
If you haven’t heard about it already, migrating your on-premise data to the cloud has been …
Blog
The 7 Steps for an Efficient Day with the End in Mind
It’s only kind of hard to make every day a productive, efficient day, right? We all …
Blog
Why Will the Aceyus Rebrand Make Your Life Better?
In the age of 2020, we can take good branding for granted: whether it’s time spent …
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What Is An Omnichannel Customer Experience and Why Is It Important?
As the customer experience industry has grown and developed over the decades, we’re now aware that …
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Silos: The Bane of a Calm Weekend
Pebbles to Rockslides Stop me if you have heard this one before: It’s late on a …
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What Does It Mean to Aggregate Data in Call Centers?
Call centers bring in a lot of data. Between the different avenues of communication, management platforms …
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Lexicon Lets Reports Speak the Unique Language of Your Organization
Did you know the word Lexicon is Greek for dictionary? Dictionaries are tools that help us …
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Minimize Your Call Center Reporting Error
Call center reporting has a lot depending on not just it’s timeliness, but also it’s accuracy. …
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Top Three Ways to Spread Holiday Cheer for Your Remote Call Center Agents
There is nothing quite like the hum of a contact center during the holiday season. Dozens …
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5 Contact Center Analytics That Benefit Your Marketing Teams
Data is everywhere and every department in an organization relies heavily on it. But how much of that data is actually shared across departments?
Blog
The Importance of Data Visualization
Whether a new supervisor or a decades-long director, you know data is important. That much, we …
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The Importance of Internal Communication in Your Call Centers
Imagine: A call center that focuses on communicating with customers, but that doesn’t know how to …
