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Reporting vs Analytics in Contact Centers
Data, metrics, analytics, insights – if you deal with any aspect of contact center management or operations, you hear these terms …
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How to Improve Your Contact Center’s Omnichannel Customer Experience
We’ve established that an omnichannel customer experience is the most effective strategy for improving the overall customer experience. However, now that you’re mindful …
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Hybrid Environments: People and Data
It practically goes without saying now: The last year has caused an immense amount of change …
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Aceyus’ Real-Time Dashboards Give You Efficiency and Insights
Knowing how your organization is performing in real time is critical. Without this comprehension, staying up to date on KPI insights …
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What To Look Out For in Your Marketing Funnel Analysis
Knowing your marketing funnels inside and out are the essentials to maximizing your leads. In order to know how your marketing funnels are …
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5 Key Focus Areas For Help Desk Ticket Analysis Reports
You know you have a lot of data to analyze that may help you lighten or …
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The Significance of Sales Charts for Your Sales Strategy
In the age of the digital world with data and automation rapidly growing, sales strategies can …
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How Aceyus Assignment Manager (AAM) Makes Re-skilling Possible in Mere Moments
How much time do you lose because you can’t easily optimize your team’s assignments and schedules as often as you need to? Call …
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Get The Most From Your Marketing Data with These Marketing Analytics Benefits
Ever wonder if your marketing efforts are in fact getting you to your goals or resonating with your audience? Sometimes, …
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How to Use Help Desk Data to Improve IT Ticketing System Management
Tickets are flying in. You have to reset your system’s server for security purposes. Your director needs a report …
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Operational Updates Made Easy With Aceyus Director
Have you ever tracked the amount of time it takes to make operational updates to your …
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How Omnichannel Sales Data Can Help Tailor Your Sales Pitch
Wouldn’t it be nice to go from thinking your strategy will work to knowing your pitch will work? Granted, we …