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If there’s one thing that’s consistent about healthcare, it’s that it’s constantly changing and shifting. As …

Businesses often view their call centers as an unavoidable expense. However, it’s possible to turn a …

Key Performance Indicators (KPIs) are essential for effective operations in a call center. The specific types …

A data dashboard is a software tool that manages information by visually tracking, displaying and analyzing …

When it comes to improving your customer experience (CX), your data plays a vital role. After …

Millennials will soon make up most of your customer base. And this shift is going to …

  Customer experience is essential to customer retention. And, your business cannot grow if your customers …

If you are researching or considering real-time reporting for your contact center, you are ahead of …

Year over year, companies are finding themselves under attack by cyber threats from ransomware to Distributed …

It practically goes without saying now: The last year has caused an immense amount of change …