Core Integrations

Core Platform

Amazon Connect

Amazon Connect delivers robust reporting, dashboards and analytics providing cloud computing solutions for public, private and hybrid deployments based on your business requirements.

Aceyus and Avaya have delivered numerous innovative solutions by integrating Avaya Aura or Call Center Elite platforms and see the full spectrum insight across your organization.

Quickly connect Aceyus with Cisco to streamline UCCE, UCCX, ICM and CVP data to produce unmatched customer service. Enjoy easy access to the high value customer metrics in real-time.

Five9

Aceyus and Five9 join forces to deliver real-time and historical insights for customer and agent interactions in a cloud-based platform primed for efficiency.

Genesys

Genesys offers both cloud and on-premise telephony technology making for an expansive platform. Integrating with Aceyus allows for unparalleled capabilities for mid-to-large businesses.

Twilio

Aceyus and industry leading cloud communications platform Twilio combine enable you to engage with customers across a variety of platforms and channels at global scale.

Custom Integrations

CRM

Oracle Service Cloud

Service Cloud is a complete suite of tools for configuring, extending, and integrating customer experience applications.

Salesforce

Service Cloud streamlines customer interactions and enhances visibility while enabling faster case resolution.

Zendesk

Zendesk's powerful solutions provide a productive customer experience in a multichannel context.

ServiceNow

Deliver a more personalized customer experience and match customers to the most qualified agents.

QA Systems

Verint

Verint has multiple product offerings, including WFM / WFO, QA, Process Automation and more.

Workforce Management systems (WFM/WFO)

Aspect

Forecast customer volume across multiple channels of communication including voice, chat, email, social, and more.

Calabrio

Expand contact center operations to a global scale and open the door to an international remote agent workforce.

NICE

NICE is a leading WFM / WFO platform that also specialized in Value Realization Services as well as Robotic Automation.

Verint

Verint has multiple product offerings, including WFM / WFO, QA, Process Automation and more.

Other

Additional Integrations

Azure

Google Cloud

Zoom

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