By integrating all customer data segments into one dashboard view, managers can immediately accommodate for changes in key metrics, average hold times, and call volume at any point throughout the day.
Track communication with customers at every touchpoint in their preferred channels. Gain access to contextual data that allows you to provide a more personalized customer experience.
Minimize overhead costs across your call centers by implementing modern reporting software designed to seamlessly track all avenues of communication with your modern customers in real-time.
Our professional services team fully integrates the Aceyus software with your contact center systems and trains your team on how to use your new interface.
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"Aceyus solutions provided this company with a holistic view of its operations across multiple platforms and contact centers..."
Unify your omnichannel analytics data into one view with highly customizable dashboards to optimize your reporting.
Long before the COVID-19 pandemic shook the globe, stress was an ongoing concern in the modern …
Contact center managers often have questions about the value of their metrics. These include the following:
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Low-code and no-code (LCNC) development platforms aren’t particularly new, but their usage has recently begun to …
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In contact centers – as well as every other business – turnover is something we all …
Contact center agents need a variety of skills to be successful in today’s fast-paced business world, …
A data dashboard is a software tool that manages information by visually tracking, displaying and analyzing …
