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Reporting vs Analytics in Contact Centers
Data, metrics, analytics, insights – if you deal with any aspect of contact center management or operations, you hear these terms …
By integrating all customer data segments into one dashboard view, managers can immediately accommodate for changes in key metrics, average hold times, and call volume at any point throughout the day.
Track communication with customers at every touchpoint in their preferred channels. Gain access to contextual data that allows you to provide a more personalized customer experience.
Minimize overhead costs across your call centers by implementing modern reporting software designed to seamlessly track all avenues of communication with your modern customers in real-time.
"Aceyus solutions provided this company with a holistic view of its operations across multiple platforms and contact centers..."
Unify your omnichannel analytics data into one view with highly customizable dashboards to optimize your reporting.
Data, metrics, analytics, insights – if you deal with any aspect of contact center management or operations, you hear these terms …
Need a tool for data aggregation, data visualization and data analytics? In this demo of VUE, …
How much time do you lose because you can’t easily optimize your team’s assignments and schedules as often as you need to? Call …