Aceyus, the expert in Contact Center technology, unifies multi-platform/omni-channel data through highly customizable dashboards and optimized reporting.
As companies embrace new digital channels Aceyus is at the center, keeping the focus on the Customers’ Experience with a goal of increasing satisfaction, employee engagement and bottom line profitability.
Dashboards
Customized solutions for consolidated reporting.
Call Routing
"Director" tools to manage call volume in real time.
Agent Reskilling
Helps your team get the right calls to the right people.
Connections
Combine caller data from various platforms in a combined customer contact platform.
Benefits
Why should you enhance contact center management through operational analytics?
CX
IMPROVE OVERALL CUSTOMER EXPERIENCE (CX)
by getting the customer to the right agent the first time
EX
IMPROVE OVERALL EMPLOYEE EXPERIENCE (EX)
while reducing cost related to retention & re-training
Why Aceyus?
Aceyus Intelligence is a Suite of Solutions designed to optimize contact center operations through world-class reporting, contact treatment management, data collection and data transformation solutions.
Aceyus products reflect thoughtful execution of concepts born from years of experience in the contact center space. Product innovation is driven through careful attention to our clients’ requests and creative collaboration to address their customers’ needs and provide a real business advantage.
Want to see more? Schedule a personalized demo to learn how smarter contact center reporting improves your customer and employee's experience.
