View your high value telephony data with comprehensive
reporting and uniform dashboards.
Make business decisions faster with real-time reporting, showing call center managers all the high-value metrics critical to operations in a single view.
With personalized dashboards, gain the insights needed to immediately shift your agents to accommodate for fluctuating call volumes at a moment’s notice.
Use analytics to increase first call resolution, lower average handle time, and reduced escalations leading to higher NPS scores, increased conversions and upsells, and overall better experience.
Review historical data to analyze and understand where your agents are struggling and make adjustments to increase employee retention and
reduce sunken costs.
No matter which platform you use, Aceyus can integrate with your system to provide real-time reporting and full visibility into all areas of your call center.
Connect your core contact center metrics to give you real-time and historical insights that allow you to optimize your contact center efficiency and improve the customer experience
Leverage the power of data to maximize efficiency across your call centers.
“Aceyus’ products have saved us a great deal of time. It used to take us a ridiculous amount of time to do reporting — sometimes an entire day to gather data. Now, it’s literally a matter of minutes.”