Aceyus Director comes prepackaged with commonly used contact routing management tools, including 7-day Hours of Operations / Holiday Manager. Aceyus Assignment Manager (AAM) provides the ability for front-line managers to re-skill their agents through ad hoc or scheduled updates.
Control hours of operation and holiday schedules at the site level, and at the individual queue or skill level. This tool includes the the ability to override settings and immediately close sites in case of emergencies, or keep centers open longer to cover shifts at other sites.
With Aceyus Director’s simple interface, system administrators can quickly establish new contact treatment tools like special message playback, modify control parameters to affect contact overflow and any other conceivable parameter.
Aceyus Assignment Manager allows front-line operational manager to allocate customer service teams via re-skilling and skill group assignments to meet immediate service needs. Skill changes and reverting to default skill assignments may even be scheduled to automate re-skilling activities.
Custom platform integrations built to accommodate the needs of contact centers from mid-market companies to global enterprises.
Optimize your contact center operations while maximizing customer satisfaction
“Aceyus solutions provided this company with a holistic view of its operations across multiple platforms and contact centers.”