Real-Time Analytics Dashboards That Optimize Your Contact Center Operations
Gain insight into your customer experience using call center metrics dashboards to compile real-time data in one centralized location
Leverage the power of real-time call center metrics and create a more efficient and effective contact center experience for your customers.
Overcome negative customer experiences by uniting your internal and external data sources to gain a full visual of critical KPIs such as customer experience scores.
Reduce wasted workforce labor and optimize call routing with real-time call and queue metrics that give a complete view of your call center operations.
Improve team performance using flexible dashboards that give your managers the ability to review team insights and filter data down to view individual agent performance.
Minimize overhead costs across your call centers by implementing modern reporting software designed to seamlessly track all avenues of communication with your modern customers in real-time.
Gain visibility into your contact center operations in real-time, and leverage your data to improve your customer experience.
Create and use customized dashboards to gain visibility into various levels of operations including agent level, team level, and contact center level performance metrics.
“Aceyus’ flexible reporting dashboard allows me to pull data in hourly segments on any given day and compare that data to the same time segment in my specified date range. If I want to see last Friday from 1pm – 4pm compared to the same time on previous Fridays in a given date range, it will allow me to do that. And that’s unheard of!”