Customer Experience Software For Contact Centers
We help businesses improve customer experiences by providing them with the tools they need to pull actionable insights from their contact center data.
The Aceyus mission is to help people develop the insight to tell stories and use data for the greater good and to become the global leader of customer experience analysis.
Aceyus has always focused on bringing visibility to the data behind every customer interaction across contact centers. From core telephony data tracking to the maze of omnichannel communication, Aceyus continues to advance its data aggregation capabilities to bring you actionable insights needed to improve your customer journey.
Operating under the banner of AC Solutions, Aceyus formed as a contact center solutions provider to help companies get the most from their contact center data. The goal was to deliver innovative tools that complimented reporting systems already in place. Early customers were large enterprises such as AT&T and T-Mobile.
Aceyus expanded its business reach by creating its first reporting platform in response to the needs of its large enterprise customers. The platform would improve visibility in vast stores of data from some of the most complex contact centers in the world, enabling clients to make informed decisions on how to optimize internal call center operations.
Aceyus Vault was created to provide a central data repository for contact centers. This innovative tool helped enterprises efficiently consolidate information from complex, disparate contact center systems to provide value-added reporting solutions.
The Aceyus Intelligence Suite underwent rigorous Avaya testing and was deemed and Avaya DevConnect Select Product. As an Avaya Select Partner Program participant, Aceyus’ market reach was extended and its reputation as an industry leader was solidified.
In 2015, Aceyus proudly introduced the Aceyus 5.0 suite of reporting and management products. Aceyus 5.0 represents a quantum leap forward, delivering the functionality required to address the ever-expanding need for actionable data.
In 2017, Aceyus 5.4 launched with a 508 Compliance certification, boosting Aceyus’s reach into the Government marketplace. Aceyus 5.4 also significantly broadened utility in international contact centers with expanded access to diversified language packs.
Aceyus 6 hit the market in 2018 with advanced features that provided more flexibility to dashboard users at various management levels. The Aceyus 6 release granted large enterprises more control over their data management and contact center operations. Feature highlights include agent reskilling, lexicon hierarchy, and dashboards with gamification.
In 2020, Aceyus VUE was released with highly advanced omnichannel reporting capabilities and single-view dashboards that present contact center metrics in real-time. Feature highlights include advanced IVR messaging capabilities, real-time routing logic updates, custom modern dashboards, and a cloud-based platform.
Aceyus is recognized as one of the 20 Most Promising Contact Center Technology Solution Providers of 2020.
Our Marketing team at Aceyus was awarded platinum awards from MarCom for overall branding refresh, as well as our Director infographic.
Aceyus' Marketing team also received gold awards from MarCom, recognizing our website redesign and overall web home page as winners.
Aceyus products are Avaya DevConnect certified, confirming the interoperability of the Aceyus Platform with Avaya products.
This award is recognition for superior world-class performance and successful tech standards within the contact center space.
Aceyus is proud to be a certified member of The Global Association for Contact Center & Customer Engagement Best Practices.
Accessible to end users with disabilities, in accordance with the Web Content Accessibility Guidelines from the World Wide Web Consortium.
Aceyus products adhere to the HIPAA Rules’ and requirements to protect the privacy and security of protected health information.
Unify your omnichannel analytics data into one view with highly customizable dashboards to optimize your reporting.