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Aceyus Professional Services Delivers Optimal Customer Training and Support
Aceyus Defines Professional Services Aceyus designs, develops, deploys, and maintains exclusive analytics software that meets our …
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Aceyus’ Organic Software Solutions Offer Insights, Use Data for Greater Good
A good term to describe Aceyus: “Organic.” Hardly anything is mechanized here. We work with our …
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Data Integration by Aceyus. The Best Solution? We Think So.
Data Integration Promotes Efficiency through Visibility Aceyus designs robust data integration, reporting, and analytics solutions to …
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5 Ways to Take Customer Journey Mapping to the Next Level
Creating a good cross-channel customer experience starts with customer journey mapping. Customer journey maps should take …
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4 Contact Center Metrics Needed for Proper Staffing
The goal of practically every contact center across the country is to provide a positive customer …
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Four Types of Analytics to Boost Contact Center Engagement Performance
With the rise of social media and mobile channels, our attention spans are shorter than ever, …
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How to Eliminate Data Silos through Contact Center Technology
Contact centers use data to make decisions, which requires their data to be readily available to …
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Improve Contact Center Efficiency: Arm Your Managers with Aceyus Technology
Why is it important to stay efficient as a contact center? There is a single key …
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Why AI Will Never Match Human Creativity
Though artificial intelligence is rapidly evolving, it will never match human creativity. Still, AI occupies positions …
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Using Customer Journey Reporting and Analytics to Improve Your IVR
Some may consider IVR (Interactive Voice Response) systems yesterday’s technology, but it is far from obsolete. …
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Do You Need a Customer Experience Platform?
In today’s day and age, ensuring that your customers are having the best experience possible is …
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Five Ways to Protect Your Contact Center from Fraud
Contact center fraud is a costly business, resulting in around $10 billion stolen every year. It has …
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What’s Next? Predicting the Contact Center of the Future
Customer demand shapes the technologies in which businesses invest. In the contact center, businesses are bringing …
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What is Customer Journey Mapping? And Why is it Important?
In today’s world, customers are increasingly demanding and don’t hesitate to switch brands after a single …
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Millennials are Changing Customer Service. Is it for the Better?
Millennials are the largest generation in U.S. history. They’ll soon be in command of the largest …