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Aceyus Professional Services Delivers Optimal Customer Training and Support
Aceyus Defines Professional Services Aceyus designs, develops, deploys, and maintains exclusive analytics software that meets our …
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Aceyus’ Organic Software Solutions Offer Insights, Use Data for Greater Good
A good term to describe Aceyus: “Organic.” Hardly anything is mechanized here. We work with our …
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Data Integration by Aceyus. The Best Solution? We Think So.
Data Integration Promotes Efficiency through Visibility Aceyus designs robust data integration, reporting, and analytics solutions to …
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Exciting Contact Center Trends to Watch in 2017
Last year was an exciting one for our industry, with heightened focus on all things customer …
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10 Ways to Prepare your Contact Center for the Upcoming Holiday Season
Prepare Your Contact Center for the Upcoming Holiday Season Exceptional customer service is the new standard, …
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The New Baseline for Customer Service: Connectivity Across Channels
The customer journey seems to be more fragmented with the addition of each service channel, e.g., …
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Expect the Unexpected: 10 Ways to Prepare your Contact Center for Emergencies
Disasters are inevitable. They can come at any time and take many shapes. With hurricane season …
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6 Exciting Contact Center Trends to Watch in 2018
There are exciting changes ahead in the contact center industry as businesses innovate their contact centers …
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6 Ways Data Can Empower Your Customer Service Agents
Did you know that there are 265 billion support requests each year? And did you know …
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How Will the GDPR Affect Your Contact Center?
The General Data Protection Regulation (GDPR) went into effect on May 25th, 2018. While it was …
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How Contact Centers Can Turn Big Data into Big Returns
The term big data gets thrown around a lot in the business world, and for good …
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Frost & Sullivan 2018 Wrap Up
Frost & Sullivan Executive Mind Xchange, Customer Contact West October 21st-24th, 2018 in Phoenix, AZ The …
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Why Your Contact Center Isn’t Meeting Customer Expectations
Chatbots. Twenty-four-hour availability. Social media. Contact centers certainly have changed. And the expectations surrounding them are …
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Contact Center Metrics Part I – The Origin Story: Transactional Metrics
Would you drive a car that’s missing its speedometer or fuel gauge? What if these elements …
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Contact Center Metrics Part IV – WFM: A New Perspective
Organizations are shifting their KPIs away from those that are transactional – Average Handle Time (AHT) …