Aceyus and Avaya help you to create an unrivaled customer and employee experience. We offer seamless self-service options, a full 360-degree view of the customer journey, detailed performance reporting and much more. Avaya and Aceyus continue to innovate and help you have meaningful and impactful interactions to your customers.
Together, Avaya Contact Center Solutions and Aceyus give your employees access to AI infused insights that will improve your organization's speed to market. Couple that with the dashboard visualizations and reporting capabilities of Aceyus, and you have the ability to provide your customers with the answers they're looking for in real-time.
Imagine the ability to make real-time routing logic updates, customize dashboards to reflect business initiatives, and re-skill your agents in a matter of a few clicks. Together, Aceyus and Avaya offer the pathway to efficient operations.
Empower your supervisors with the data they need to manage effectively. With omnichannel reporting and dashboards with a hybrid view of your contact center KPIs and CX metrics, your teams are well-equipped to meet and exceed customer expectations.
AI-driven knowledge allows your teams to take the next best action when servicing your customers. With a 360-degree view of the customer journey, agents have the data they need to take proactive steps to keep your customers happy customers.
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"Realized improvements were efficiency improvements to the user experience, speed to market of new insights through reporting and dashboards, and well-improved self-service."
