Foundations for Customer Engagement
Customers constantly evaluate their brands, remaining loyal to those that meet their needs and create exceptional customer experiences, no matter the channel. Piecemeal integrations and departmental barriers impede information flow, creating an inaccurate, disjointed customer journey that aggravates customers.
Aceyus Connections breaks through these barriers so companies can harness the power of their customer data from any current or future source. This cross-channel view informs better business decisions at every touchpoint in a fluid customer journey, from agent performance to marketing campaigns, from in-store visits to eCommerce.
Real-time reporting capabilities manage customer interactions across all channels. Real-time context allows agents to take immediate action, creating seamless, effective, personalized customer experiences. Historical reporting delivers insights into channel inefficiencies that can help business functions improve their customer experiences at a decreased cost per interaction.
An Omni-channel Customer Journey
Aceyus Connections informs optimization efforts across the customer journey. Brands can meet customers in their preferred channels and create effective and personalized experiences at a lesser cost per interaction.
Contact Detail Reporting
Drill into individual customer interactions to pinpoint areas of improvement and enhance agent and customer experiences. Agents are provided real-time context that informs fast and effective issue resolution.
Evaluate channel efficiency and conversion paths to identify customer journey modifications that will truly optimize performance. Prescriptive and predictive applications leverage historical insights to improve customer engagement and increase revenue.