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WFrost 360 researche are thrilled to announce that Aceyus has been awarded the North American Contact Center Software Product Leadership Award by Frost & Sullivan, who stated:

“To achieve product leadership is never an easy task, but it’s one made even more difficult considering today’s competitive intensity, customer volatility and economic uncertainty – not to mention the difficulty of innovating in an environment of escalating challenges to intellectual property.” 

In our industry, an award from Frost & Sullivan is recognition for superior world-class performance and successful tech standards. Specifically, we’ve been recognized for:

  • Our strong and innovative product design
  • Unique partner ecosystem
  • Overall performance in the market

We could not be more honored to receive this prestigious award for our contact center solutions.

A Little More About Frost & Sullivan’s Product Leadership Awards

The Product Leadership Awards are based on Frost & Sullivan’s 360-degree research methodology.

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According to Frost & Sullivan –

“Too often, companies make important growth decisions based on a narrow understanding of their environment, leading to errors of both omission and commission. Successful growth strategies are founded on a thorough understanding of market, technical, economic, financial, customer, best practices, and demographic analyses. The integration of these research disciplines into the 360-degree research methodology provides an evaluation platform for benchmarking industry participants and for identifying those performing at best-in-class levels.”
To be a product leader is to operate at the highest standard of excellence; plus, manage “customer communications, customer feedback, pricing, and competitor actions”.

Mark Your Calendars

Want to hear us speak at the 2019 Frost & Sullivan Speaking Seminar? Catch our best practices session on Tuesday, April 2nd at 3:50 PM in Zone 3. We’ll be talking about the overlooked connections of EX and CX. Hope to see you there!

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