Recent 508 Compliance certification grows Aceyus reach into the Government marketplace, while new language packs broaden the platforms utility in international contact centers.
Aceyus has released Aceyus 5.4, the latest version of its contact center reporting platform. The Aceyus Intelligence Suite is used in many enterprise-level contact centers. Version 5.4 will broaden the platforms accessibility to users with disabilities (508 Compliance) and foreign language speakers.
Aceyus 5.4 and all subsequent versions of the platform will be in accordance with the Web Content Accessibility Guidelines (WCAG) from the World Wide Web Consortium. The guidelines cover success criteria, techniques and failures for making Web content accessible to users with disabilities, as required of vendors by the United States government.
The Aceyus 508 compliance accessibility features include:
- A recommended user theme, Metro, which ensures sufficient visual contrast and font size
- Improved keyboard navigation
- Improvements in hidden text used by screen reader applications
For more information about Aceyus software and its 508 Compliance, click here.
Foreign Language Packs
As of the 5.4 release, Aceyus will have language packs available in Spanish (Latin-American), Portuguese (Brazilian) and French (Canadian), providing a better user experience for non-native English speakers. End users can build and view reports and dashboards in their local language. More language packs are slated for future releases.
To see this press release on PR Newswire, click here.