With the all-new Visionary User Experience (VUE) by Aceyus, contact center managers have all the data they have been missing all brought together into one dashboard view. Uncover inefficiencies and become a more proactive contact center.
Aceyus has always been driven to be the leader of contact center intelligence. With our transformative product suite, our customers have experienced unparalleled data flexibility and insight. In keeping with our mission to help people develop the insight to tell accurate stories and use data for the greater good, Aceyus is proud to announce its newest cloud-based solution: VUE, the “Visionary User Experience.” VUE is an end-to-end solution located inside a single, data agnostic platform. Thus connecting Agents with their Teams, and Organizations to their Customers by truly understanding the critical moments that matter throughout the customer journey. VUE comes in three packages: our “Core” offering, Premium, and Enterprise. With each solution designed to scale and expand at the same pace as your business. Regardless of the package you choose, VUE displays key performance indicators operating in real-time alongside persistent trending and important alerts. VUE is designed with both the customer and the Agent experience in mind. With our Core offering, Agents & their teams get personalized dashboards powered by real-time data, all centralized in a single easy to use interface. VUE Premium & Enterprise offer Supervisors & Site Managers with even more powerful insight. Our Industry-leading reporting & scheduling capabilities allow for roll-ups, or breakdowns, of your organization’s entire dataspace activity to truly capture and understand the entire Customer Experience.
VUE is built for ease. By seamlessly integrating with key data platforms, including your Customer Relationship Manager, Workforce Management Platform, QA systems and more, VUE provides unmatched insight to better run your business while saving you time and money. From a single Agent, to your entire Organization, VUE is ready to take your data to the next level.
Request a demo to learn more.