It is no secret that contact center analytics can be very data heavy with large amounts of time spent pulling information from multiple systems. This causes an unbelievable strain on resources, including time and labor. With Aceyus, we cut that time and labor significantly, driving up efficiency and driving down costs, all while improving accuracy and providing more actionable analytics.
In this video, learn how much money and time your contact center could potentially save with Aceyus VUE. Contact us today to find out how we can help your business.
Ready to see how much VUE could help you with reducing labor costs? Let’s take a look at this example.
Let’s say on average, managers and supervisors are spending approximately six hours every week in Excel to report on their teams’ performance. Now, let’s assume the average cost of your manager is $45 per hour and your team has 3 managers to coach, train and support agents.
That adds up to over $800 worth of time and resources spent on reporting each week and over 2 grand every month. VUE will likely cut the time spent on reporting in half, allowing you to spend your time more efficiently and effectively.
As you can see, not only does VUE pay for itself, but you’ll add exponential efficiency gains and value. Allowing you to get back to the things that matter most: your team’s development and your customer’s satisfaction.
Ready to see what VUE can do for you? Contact Aceyus today to experience VUE for yourself.
See the difference you need.