Like most software companies, Aceyus will from time to time discontinue offering and/or supporting its software products1, or certain versions, for many reasons. This policy describes Aceyus’ general terms and procedures, including timing, for software2 end of life matters.
An Aceyus software product will be considered in “General Availability” for the period of time beginning when the product is generally available to its licensees, and ending on the "End of Sale" date for the product, as described below.
During General Availability, Aceyus will provide Standard Support3, unless a
customer has acquired and paid for additional or enhanced support.
As part of Standard Support, Aceyus will support only the current release4 and
the immediately prior release of the product. The licensee may need to upgrade to a newer
version of the product before gaining access to bug fixes, patches, or other updates.
End of Sale Date
The End of Sale Date for a release of an Aceyus software product is the date Aceyus will stop selling licenses for that release. The End of Sale Date for an Aceyus software product is the date that Aceyus will stop selling licenses for that software product.
End of Life (EOL) Date
The EOL Date is the date when all Standard Support shall terminate for a particular release of the Software. There will typically be at least one year between the End of Sale Date to the End of Life Date.
Beginning of Extended Support
Extended Support for a release will usually begin the day immediately after the end of Standard Support for the release, as long as the licensee is under active maintenance5. Extended Support is available only at Aceyus’ discretion. Extended Support includes: email and hot-line support, issue investigation and resolution advisement based on existing knowledge, and existing supported product releases and patches. During Extended Support, Aceyus may, at its sole discretion, provide qualified updates of critical priority.