Improved User Interface and New Gateway Module Means Easier, More Flexible Contact Center Management for Aceyus Customers

Aceyus has announced updates to Aceyus Director, its contact center optimization solution. Director is deployed in many Aceyus client environments and allows business users to manage application logic for contact routing, IVR and CTI platforms without granting access to key infrastructure.

We are extremely excited to begin rolling out these additional features to existing and new customers alike, says Aceyus Senior Contact Center Engineer, Joe Sweeney. Early feedback has been nothing but positive and we are more excited than ever about the continued evolution of the Director platform.

Directors built-in tools, such as Hours of Operation and Percent Allocation, give Aceyus end users out-of-the-box capabilities to modify routing rules at a moments notice. However, many contact centers require additional dynamic contact routing, and system administrators enjoy Directors easy-to-use interface for building the custom tools they need.

Directors latest features and updates to its user interface make it even more user-friendly and flexible for its users. For example, users can enjoy more specificity when establishing routing rules on particular dates and holidays. Director now offers enhanced access control from the main menu for particular users which is a great benefit to those that manage the product.

Aceyus has also released its Director Gateway module which makes data accessible to additional contact management platforms. Director Gateway seamlessly integrates with Cisco UCCE/UCCX, Avaya Oceana and many other clients through standard protocols and APIs.

The Director Gateway module simplifies the integration to Director within the contact center. More importantly, it opens the door to a myriad of integrations due to the REST API interface that will expand its ability to serve customers regardless of the channel they choose. This truly sets the product apart and provides a single interface, not only across channels but across vendors as well, says Joe Sweeney.

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