Case Study:

How a Global Hospitality Company Took Control of Efficiency and Performance with Aceyus Call Center Tracking Solutions

When a $20 billion hospitality company’s legacy system lacked flexible reporting and real-time monitoring, they knew they had to make a switch. They needed a platform that could integrate with their current IEX Staffing System so managers could have complete visibility into agent productivity.

Download the case study to see how Aceyus transformed the way this company was able to view productivity and increase efficiency.

In this guide, you'll learn:

The benefits of real-time analytics dashboards for contact centers

How integrated real-time dashboards increase visibility and productivity

How the Aceyus dashboard provides quick identifiable queue metrics in real-time

How easy it is to transition a legacy system to Aceyus’ platform

Get real-time actionable insights and improve your customer journey.

Change the role of your contact center from a basic service to a competitive advantage. Use advanced analytics to make dramatic improvements in customer satisfaction.