Aceyus Director offers standard contact routing tools like Hours of Operation management with holiday and ad-hoc override capabilities, and Percent Allocation contact routing for distribution of calls to various target destinations. Director also allows system managers to create custom tools in order to manage call processing logic such as audio file names, binary on/off values and numeric lists.
Customers can employ their own mobile or internal applications that interact with the Director application platform through Director Rest API, providing exceptional flexibility for tool access.
The Director Gateway provides an application interface that extends access to the Director solution via standard protocols and methods. It provides security and survivability features that further enhance standard Director security and high availability architecture.
Director Gateway may be configured as a Web service that allows external platforms, e.g., IVR, CTI and Contact Routing, to access Director data using a standard “HTTP GET” method. In addition, it offers native integration with Cisco ICM through the ICM Application Gateway interface.
Common integrations include:
Cisco: ICM, UCCE, UCCX, CVP
Avaya: Oceana, Aura, Breeze, Experience Portal
Aceyus Transfer Analysis Aids Major Wireless Carrier in Ongoing Quest to Maximize Customer Satisfaction