Authenticated users can modify routing or IVR rules, providing real-time updates on contact center operations and caller experiences without extending access to critical infrastructure.
Aceyus Director includes applications for Percentage Allocation, Hours of Operations and numerous other management tools. Options for various adapters and geo-redundant architecture make Director a great solution for managing and optimizing the customer experience.
AIM is a configurable application platform that facilitates data communications between routing domains, CTI platforms or other data sources and consumers. It communicates call context for routing decisions or screen pops, and normalizes data in a scalable, redundant architecture.
Aceyus employs proven project methodologies, technical and soft skills to ensure success with every customer engagement. We assess the customer’s requirements and deliver a comprehensive Aceyus solution. Professional services can provide: