ACCELERATE YOUR ANALYTICS
With the Power of Aceyus VUE
Aceyus VUE captures omnichannel data on real-time dashboards, pulling data from Amazon Connect as well as IVR, IVA, CRM, WFM, QA systems—and more—to provide powerful, actionable insights that can improve the customer experience.
Why Aceyus?
Aceyus helps companies develop insights to tell stories and use data for the greater good.
Aceyus delivers efficiency through visibility, allowing organizations to effectively manage the entire customer contact experience.
- Analyze and report on customer interactions with your product and brand across all your digital channels in real time.
- Visualize AI and ML data to optimize and personalize customer interactions.
- Empower your supervisors and agents with the tools and insights that help them measure effectiveness and increase productivity.
What Aceyus Offers
ACEYUS REAL-TIME DASHBOARDS
Present modern and user-friendly interfaces, giving both front-line team members and supervisors easy–to–navigate data in real time. Centralize and normalize your data to help agents and customers connect.
ACEYUS HISTORICAL REPORTING
Identifies long-term trends and insights that help businesses proactively address customer needs, discover breakthroughs, increase efficiencies, and reduce costs.
ACEYUS CONNECTIONS
Links customer data from AI sources and other technologies to deliver a true omnichannel encounter that supplies an end-to-end, 360-degree visualization of a connected customer journey.
Aceyus helps simplify system migrations from Legacy platforms to Amazon Connect. We consolidate, normalize, and organize data from many disparate sources to offer one complete reporting and data-visualization solution.
Aceyus offers out-of-the-box dashboard solutions for Amazon Connect!
Aceyus delivers real-time and historical reporting, analytics, and customer journey insight for contact centers.
- Increase First Contact Resolution
- Lower Average Handle Time
- Improve Net Promoter Score
- Boost Conversions, Upsells, Agent Performance, and Customer Satisfaction