At the core of the Aceyus Platform is the Vault, a central data repository that integrates data from any source, then manages it for efficient real-time and historical reporting & analytics.
Long before the COVID-19 pandemic shook the globe, stress was an ongoing concern in the modern …
Contact center managers often have questions about the value of their metrics. These include the following:
Customer experience (CX) analysts and marketers are increasingly likely to use customer journey analytics platforms to …
Low-code and no-code (LCNC) development platforms aren’t particularly new, but their usage has recently begun to …
Some may consider IVR (Interactive Voice Response) systems yesterday’s technology, but it is far from obsolete. …
In contact centers – as well as every other business – turnover is something we all …
Contact center agents need a variety of skills to be successful in today’s fast-paced business world, …
At Aceyus, “it’s all about data.” And the more data, the better, because we specialize in …
Data drives everything in business today, from maintenance to high-level business decisions. This includes Interactive Voice …
The key to effective deployment of AI in SaaS contact center solutions is natural language processing …