Web-Based Tools for Contact Center Optimization
Modify routing rules instantly through Aceyus Director. You no longer need access to an ACD or an IVR call processing platform to help with the distribution of calls to various destinations. Director includes Aceyus Assignment Manager (AAM), Aceyus Director Gateway and Business Rules Engine that allows users to easily set up if/then branches within the IVR logic.
Aceyus Director aims to cut the time it takes to make IVR changes, making businesses more flexible to the changes in call flow, economic circumstances or agent availability. Download the Aceyus Director product sheet today.