Contact center intelligence at your fingertips
Contact center intelligence at your fingertips
Delivery Director, iSoftStone
Sr. Telecom Analyst, Sony
Vice President of IT, Comcast
Operating under the banner of AC Solutions, Aceyus formed as a contact center solutions provider to help companies get the most from their contact center data. The goal was to deliver innovative tools that complimented reporting systems already in place. Early customers were large enterprises like AT&T and T-Mobile.
Aceyus expanded its business reach by creating its first Reporting Platform in response to the needs of its large enterprise-level customers. The platform would improve visibility in vast stores of data from some of the most complex contact centers in the world, enabling clients to make informed decisions on how to optimize operations.
Aceyus Vault was created to provide a central data repository for contact centers. This innovative tool helped enterprises efficiently consolidate information from complex, disparate contact center systems to provide value-added reporting solutions.
The Aceyus Intelligence Suite underwent rigorous Avaya testing and was deemed an Avaya DevConnect Select Product. As an Avaya Select Partner Program participant, Aceyus’ market reach was extended and its reputation as an industry leader was solidified.
In 2015, Aceyus proudly introduced the Aceyus 5.0 suite of reporting and management products. Aceyus 5.0 represents a quantum leap forward, delivering the functionality required to address the ever-expanding need for actionable data.
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Learn how Aceyus Solutions have helped companies around the world streamline contact center management services
