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Advanced 1 Dash Profiles

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Advanced 2 Embedding Images

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Advanced 3 Custom Dropdowns

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Advanced 4 Custom SQL Reports

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Advanced 5 Multi-Dimensional Scopes

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Editor 1-01 Scopes

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Editor 1-02 Column Formats

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Editor 1-04 Charts and Graphs

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Editor 1-05 Configuring a Report or Dashboard

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Editor 1-06 Building a Standard Report Part 1

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Editor 1-06 Building a Standard Report Part 2

   

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Editor 1-06 Building a Standard Report Part 3

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Editor 1-06 Building a Standard Report Part 4

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Editor 2-01 Building a Dashboard: Basic Rules, Saving and Interface

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Editor 2-02 Variable Button

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Editor 2-03 Gauges

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Editor 2-04 Charts

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Editor 2-05 Data Value

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Editor 2-06 Data Grid

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Editor 2-07 Text Object

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Viewer 1-1 Logging In

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Viewer 1-2 Access Levels

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Viewer 1-3 Navigation

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Viewer 1-4 Avatar Menu

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Viewer 1-5 Help Files

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Viewer 1-6 Viewing Reports

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Viewer 1-7 Viewing Dashboards

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Viewer 1-8 Predefined Filters

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Viewer 2-09 Running Reports 1

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Viewer 2-10 Running Reports 2

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Viewer 2-11 Filtering and Grouping Reports

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Viewer 2-12 Export Options For Reports

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Viewer 2-13 Scheduled Reports – File Output Options

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Viewer 2-14 Scheduled Reports – Styling

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Viewer 2-15 Changing Thresholds

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Viewer 2-16 Save And Share A Report

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Viewer 2-17 Scheduled Reports – Frequency

   

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Viewer 2-18 Scheduled Reports – Recipients

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Viewer 2-19 Creating Thresholds

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Viewer 2-20 Alerts

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Viewer 3-21 Active Directory and LDAP Access

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Viewer 3-23 UCCE Query Tool

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Viewer 3-24 ECH Query Tool

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Viewer 3-25 Distribution Groups

   

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Lesson 7: Running a Report

If you operate a contact center and if you are wondering what contextual data is, what it’s for and how to measure it, here are some answers.