Leveraging Intelligent Automation & Analytics to Elevate the Agent Experience
Have Artificial Intelligence (AI) platforms in the Contact Center gained self awareness? Do they already know customer behaviors and (more importantly) what agents need to delight customers?
While true AI is still being developed, forward thinking Contact Centers are trying to utilize the data and customer insight information they already have to create Intelligent Automation (IA); automating repeatable tasks in support of ‘on demand’ customer expectations, as well as establishing a more productive and engaging agent experience.
Performance Dashboards 101
In the contact center, dashboards display vast stores of data in a way that's easy to consume. They are used to monitor performance, drive business decisions and set performance goals, so it's crucial that dashboards are well-designed. Learn about dashboard metrics that can be useful for different types of contact centers, and avoid common design pitfalls.
This eBook is written for novice and experienced dashboard builders that want actionable advice for more effective dashboard design.
Aceyus Reporting: Aceyus Intelligence Executive Summary
Aceyus products reflect years of experience in the Contact Center sphere, and careful consideration of our customers' business needs. Our innovative products optimize Contact Center operations according to the specific requirements of each client.
Aceyus Reporting with Business Intelligence Platforms
Aceyus Reporting varies from the typical business intelligence platforms, due primarily to its focus on Contact Center data. Our reporting platform is a highly scalable, multi-vendor solution that has been optimized for Contact Center operations.
Aceyus Reporting: Application Component Description
Any specific customer solutions may vary in design details and deployed components, but all solutions will include the Vault Database Servers, Web Application Servers and Client Browsers.
Aceyus Reporting: High Availability Reporting Architecture
Aceyus' reporting solutions' architecture is somewhat flexible in order to accommodate various business environments and application platform requirements.