The Aceyus-CaféX integration delivers unparalleled insight into supervisor and agent activity within Supervisor Assist, arming agents and supervisors with the tools they need to have a meaningful, positive impact on KPIs.
Aceyus Integration Manager
Aceyus Integration Manager (AIM) is a configurable application platform that facilitates data communications between routing domains, CTI platforms or other data sources and consumers.
Learn more about AIM.
Break down data barriers. Unify your service environment and achieve omni-channel success.
Aceyus Contact Center Intelligence
Aceyus provides integrated intelligence solutions that help contact center managers understand and optimize customer engagement opportunities.
The Aceyus Vault consolidates and normalizes data from siloed locations within the contact center to provide a seamless and unified reporting environment.
Our Web-based dashboards are user-friendly and fully-customizable. They display historical and real-time data from any contact center systems.
An easy-to-use graphical interface allows Aceyus users to produce real-time, near real-time and historical summary reports from massive amounts of customer engagement data.
Customer Journey Reporting & Analytics
These detailed query tools and contact detail reporting evaluate agent performance and contact details from across the customer journey in both Cisco and Avaya platforms.
Aceyus First Call Resolution
First Call Resolution is an analytical tool that provides insight into the effectiveness of your contact center, so you can increase customer satisfaction with your customer journey and reduce operational costs.
Aceyus Transfer Analysis
The Aceyus Transfer Analysis module helps contact centers streamline operations to achieve the best possible customer experience.
Real-time & Historical Reporting Data Adapters
Consolidate your data from disparate systems to efficiently monitor and optimize your entire contact center operations.
Aceyus Director's Web-based software provides users the ability to enhance treatment platforms and alter routing rules at a moment's notice.