April 1st, 2015
MarketWatch Press Release: The Benefits of an Aceyus-Mattersight Relationship
A recent press release on MarketWatch details the Aceyus-Mattersight alliance and how it will provide enhanced reporting and routing capabilities in Avaya CMS. Mattersight's Predictive Behavioral Routing will use Aceyus' reporting software so Avaya CMS users can utilize extensive "point & click" custom reporting capabilities to generate exact, detailed reports that have previously been unavailable. Avaya customers will have improved visibility and control over call center interactions like never before. Read the full article here.
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