July 11th, 2016
ANNOUNCING: The Launch of Aceyus Connect, Customer Engagement Module
Aceyus announced today the launch of the Aceyus Connect customer engagement module. Already gaining attention from several of Aceyus' most notable clients, the module allows users to view customer journey data from any of the channels that make up the emerging Customer Engagement Center (CEC).
Aceyus clients continue to seek additional customer service advantages that a seamless engagement center environment would offer. Aceyus Connect introduces omni-channel capabilities that efficiently deliver these advantages in the form of customer journey analytics – analytics that are difficult to achieve in a siloed data environment.
Aceyus Connect's powerful user interface and data visualization tools utilize Aceyus' existing data integration and normalization architecture to help users understand customer interactions regardless of the channel the customer chooses. The level of contact and contextual detail Aceyus Connect affords will help Aceyus customers provide effective sales and support to their consumers from any channel in the CEC.
"Aceyus Connect is not a static platform either. It is deliberately modular so that you can add more data sources to it as the popular social networks grow and shift, and as new customer contact channels are developed," says Ben Vesta, Vice President of Product Development at Aceyus. "Aceyus Connect's omni-channel capabilities will help companies build brand loyalty, improve their cost per resolution, and provide a better customer experience."
Aceyus Connect provides companies with a seamless, effective way to interact with their consumers from any channel.