You Can’t Side-Step the Support Hierarchy (But You Can Improve It)
ANNOUNCING: Aceyus Forms Strategic Partnership with CafeX
The new strategic relationship will enhance offerings for both Aceyus and CafeX and advance their respective missions while expanding
Aceyus is Exhibiting at Cisco Live! 2017 in Las Vegas
Aceyus will exhibit in Booth 2436 of the Cisco Live! World of Solutions.
5 Ways to Empower Your Customer Service Agents with Data
Contact centers that leverage big data will deliver insights into customer expectations at both the segment and individual level.
Aceyus & iSoftStone Help Companies Navigate the Data Lake at Customer Contact, East 2017
A consensus of the session's attendees found that their organizations are currently "drowning in their own data lakes."
Aceyus and CaféX Join Forces at Enterprise Connect 2017
This vendor-neutral conference helps attendees maximize their investments in communications and collaboration solutions.
Avaya ENGAGE 2017
We connected, communicated and collaborated with Avaya users from around the world at Avaya ENGAGE 2017.
ANNOUNCING: The Release of Aceyus Director 5.3 and Director Gateway Module
We've updated Aceyus Director, our contact center optimization solution. Director allows business users to manage application logic for
The New Baseline for Customer Service: Connectivity Across Channels
Businesses must come to terms with the fact that there's a new baseline for service that rejects disjointedness in the customer journey
Exciting Contact Center Trends to Watch in 2017
Businesses will continue to focus on their customer journeys, integrating new practices and technologies...
Aceyus Appears on Worldwide Business with kathy ireland® to Discuss Customer Engagement Module
Don't miss Aceyus featured on Worldwide Business with kathy ireland® where we discuss how businesses can harness their data to optimize
4 Types of Analytics to Boost Engagement Center Performance
Analytic solutions identify "journey gaps," opportunities to improve customer service strategies, technologies and agent performance.
Expect the Unexpected: 10 Ways to Prepare your Contact Center for Emergencies
With hurricane season already here and winter fast approaching, it's important to have a plan to protect your contact center from...
10 Ways to Prepare your Contact Center for the Upcoming Holiday Season
Exceptional customer service is the new standard, and what better time than the holidays to bring your service up to par?
Aceyus, Dell Lead Discussion of Omni-channel Analytics at Frost & Sullivan Executive MindXchange
Though it may require a lot of planning and cultural change, an omni-channel strategy will uncover invaluable insights into customer be
12th Annual Customer Contact, West
Our first Frost & Sullivan Executive MindXchange: Customer Contact, West is in Tuscon, AZ from October 23 - 26, 2016.
Presidio Exchange 2016
Aceyus is poised to help Presidio customers overcome adversity while planning for tomorrow's business challenges.
Millennials are Changing Customer Service. Is it for the Better?
Companies are adopting customer-centered service strategies that market to millennials but benefit consumers of all ages.
What is Customer Journey Mapping? And Why is it Important?
There is no one-size-fits-all approach when it comes to customer journey mapping. Maps can be as varied and diverse as the companies...
2016 Cisco Americas Customer Care Sales Summit
Aceyus had a fantastic time sponsoring the 2016 Cisco Americas Customer Care Sales Summit.
Using Customer Journey Reporting and Analytics to Improve Your IVR
Customer journey reporting and analytics can help businesses turn existing IVR technology into a personalized marketing and service...
ANNOUNCING: The Launch of Aceyus Connect, Customer Engagement Module
Aceyus is expanding its product offering to include Customer Engagement Center (CEC) reporting.
MarketWatch Press Release: The Benefits of an Aceyus-Mattersight Relationship
Avaya customers will have improved visibility and control over call center interactions like never before.
Creating an Efficient, Effective Insurance Contact Center
In the wake of the Patient Protection and Affordable Care Act (PPACA), "it is more important than ever that insurance providers...