Resource Center

2016 Cisco Americas Customer Care Sales Summit
12th Annual Customer Contact, West

Past Event

October 20-October 23, 2016

Presidio Exchange 2016

Miami, FL and Norwegian Cruise Lines' The Pearl

Presidio Exchange is an event sponsored by Presidio’s strategic and ecosystem partners. Year after year, it brings together some of the top leaders in our industry for knowledge sharing and technological exploration. There were many manufacturers leading onsite training in addition to the workshops offered by Presidio engineers. Hundreds of registrants attended breakout sessions, live demos and peer-to-peer networking events like the White Hot Dance Party and Ping Pong Tournament.

The 2016 event was held aboard Norwegian Cruise Lines’ The Pearl, from October 20th – 23rd. The theme, “Catch the Wave,” was fitting for the venue and captured recent leanings of major companies towards omni-channel enhancements in customer service. The knowledge sharing also mirrored the theme with diverse topics that captured the diversity of touchpoints in a typical customer journey. The Internet of Things, cybersecurity, agent empathy and contact centers are a small sample of the topics covered in the keynote and breakout sessions.

During the two nights of expo, Aceyus and other exhibiting sponsors presented solutions that can help businesses “catch the wave” of omni-channel customer journey innovations. The Aceyus Connections customer engagement module is one such tool. Like the rest of our solutions, it helps companies overcome the monumental business challenge of using customer data in meaningful ways that create exceptional service and retain customers.

Aceyus, a long-term sponsor of Presidio Exchange, is poised to help Presidio customers overcome adversity today while planning for tomorrow with tailored solutions that integrate into any engagement center environment. Our partnership creates new opportunities for Presidio customers to drive business value through exceptional and seamless customer journeys.