Resource Center

Cisco Americas Customer Care Sales Summit 2017
2017 Contact Center Benchmark Survey

Past Event

October 15-October 18, 2017

Aceyus to Attend Frost & Sullivan Executive MindXChange, Customer Contact West 2017

Hyatt Huntington Beach Resort and Spa

Aceyus is attending its third Frost & Sullivan Executive MindXChange, Customer Contact West 2017 in Huntington Beach, CA, October 15th - 18th. This event emphasizes networking and collaboration for attendees that need to drive the digital transformation of their customer experiences. Meet with Aceyus representatives at our table in the Exhibit Hall, at the Solutions Wheel events, or after our Featured Demo on Tuesday, October 17th at 8:30am.

And don't miss our interactive Roundtable Session on Monday, October 16th at 10:20am. The session will be led by our Senior Manager of Business Development, Jacob Britt, and Expedia Technology & Software Development Leader, Ryan Hillman:

Leveraging Intelligent Automation & Analytics to Elevate the Agent Experience.
Have AI platforms in the Contact Center gained self awareness? Do they already know customer behaviors and (more importantly) how agents can delight their customers? The answer: probably not. While true Artificial Intelligence (AI) is still being developed, forward-thinking Contact Centers are utilizing the data and customer insight information they already have to create Intelligent Automation (IA), automating repeatable tasks to support ‘on demand’ customer expectations, and establishing a more productive and engaging agent experience.