In this video, our Chief Marketing Officer, Tim Eyre, moderates a discussion about how contact centers can solve challenges that moving to all remote call centers poses in the wake of the Covid-19 Pandemic of 2020. In this discussion with Tim and Alpa Shah, the Global Vice President of Digital Transformation at Frost & Sullivan, discuss the landscape of digital transformation, how it relates to customer experience and how digital transformation has played a role in contact centers moving to remote work due to the Covid-19 Pandemic. Finally, Tim discusses how a client of Aceyus, T-Mobile, was able to put digital transformation into practice, how they improved both the customer and the agent experience and the staggering results they were able to see.

Watch the full webinar below.

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