Authenticated users can modify routing or IVR rules, providing real-time updates on contact center operations and caller experiences without extending access to critical infrastructure.
Aceyus Director includes applications for Percentage Allocation, Hours of Operations and numerous other management tools. Options for various adapters and geo-redundant architecture make Director a great solution for managing and optimizing the customer experience.
Aceyus Integration Manager (AIM)
AIM is a configurable application platform that facilitates data communications between routing domains, CTI platforms or other data sources and consumers. It communicates call context for routing decisions or screen pops, and normalizes data in a scalable, redundant architecture.
AIM can integrate with multiple vendor components using various protocols and web services.
Aceyus employs proven project methodologies, technical and soft skills to ensure success with every customer engagement. We assess the customer’s requirements and deliver a comprehensive Aceyus solution. Professional services can provide:
Customized Reporting Development
Combining intimate knowledge of the reporting platform with years of experience to transform your vision of contact center reporting into actionable intelligence.
Custom Data Source Integration
Combine information from customer databases or other non-standard sources, with typical contact center data to produce high value reports and analytics.
System audit and consulting services to identify opportunities for improved operations that translate into higher customer and employee satisfaction.
Mobile app design and development
Mobile application development to leverage Aceyus Reporting or Director on tablet or smart phone platforms.
Tier 2/3 Post-Production Support
Rely on Aceyus Support Services to expedite issue resolution with in-depth knowledge of your systems and operations.