Aceyus Delivers with Amazon Connect

Untitled design (2)-1

Bringing visibility to the data behind every customer experience.

With the ease of access to real-time events and understanding of trends, Aceyus analytics, reporting, and dashboards give your customer the understanding to elevate customer experiences. Aceyus solutions can be deployed to support "multiple domains" and can operate in cloud, on-premise, and hybrid models. Benefits include:

  • Dynamic Dashboards
  • Repeat Contacts
  • Transfer Analysis
  • Routing/Reskilling
  • Automation

 

Contact Us

Aceyus Cloud Integrations: Amazon Connect

 

Key Factors

Keep the focus on the Customer Experience through increasing satisfaction, employee engagement, and bottom line profitability.

AWS Registered Technology Partner

 
 

Aceyus Reporting and Analytics integrates with Amazon Connect to deliver robust reporting, dashboards, and analytics for contact centers

 
 

Aceyus enables seamless transitions from legacy contact center environments to Amazon Connect

 
 

Aceyus consolidates and manages multi-vendor data from Amazon Connect Ecosystem Partners to present a “single pane of glass” view of contact center information

 
 

Aceyus can support immediate implementations of Amazon Connect and scale to the largest enterprise environments with tens of thousands of agents

 
 

Global Service Capabilities

connect-integration-Aceyus

 

Key Benefits

 

 

 

Asset 24

Multi-Vendor / Platform reporting solution

Asset 26

Infrastructure technology transitions

Asset 30

Enables Customer Journey for all connected channels

 

 

 

Asset 29

Premise, Cloud, or Hybrid Cloud Deployment models

Asset 28

Deployment models for every sized customer

Asset 25

Flexible platform
security 

Kind words from real people

Recent Blog Posts