Aceyus Vault provides the critical central data repository for your contact center operation.In the Vault, you can consolidate information from complex, disparate contact center systems including ACD, IVR, Call Recording, eWFM and even homegrown databases. The Vault integrates and normalizes all data, enabling the creation of effective reports and dashboards for both technology and business staff. The result is a more efficient and optimized contact ceneter operation.

Functionality

		Central repository for all contact center data.
		Normalizes information to enable effective analysis and reporting.
		Leverages off-the-shelf server technology and Virtual Machines or economic deployment and reduced complexity.
		Optimized to work with Cisco solutions.
		Operates with Aceyus add-on modules to improve performance.

Vault Features

01 Data Retention / Availability

		Scalable to nearly any size database
		Metrics available for daily, weekly,monthly and ad-hoc summaries
		Distinctive Aceyus summaries of Cisco data for uncomplicated front-end reporting
		Comprehensive detail and interval data storage

02 Data Normalization

		Use Line of Business (LOB) tools to group your data into rollup categories
		Consolidate multiple UCCE/ICM instances along-side other data sources for consolidated LOB reporting
		Creates single data aggregation platform for all contact center data
		Join WFM data into reporting for hierarchical statistics.

03 Performance Management

		Consolidates real time data from multiple sources through off the shelf or custom built data adapters
		Reduces load on real-time data sources through single access point
		Unequaled enterprise metrics help you create real-time performance management dashboards

04 Analytics

		First Call Resolution (FCR)
		Call Tracker (RCT)
		Transfer Analysis
		Near Real-Time extracts

For more information, download our comprehensive Vault product sheet.