Aceyus is a full service consulting firm that specializes in the Cisco Contact Center software suite. Our Engineers apply innovative thinking, years of experience and a diversity of talents to each project helping you maximize the efficiency of your Contact Center. Aceyus Consultants employ a proven process for identifying and evaluating specific requirements and implementing tailored solutions that match these requirements. We are extremely proficient in such products as the Cisco Intelligent Contact Manager (ICM), Unified Contact Center Enterprise (UCCE) and Unified Contact Center Express (UCCX) platforms. The following are some of the areas that Aceyus can help you optimize your contact center:


Cisco ICM systems have the inherent ability to connect to SQL databases through the DB Lookup feature. However, these lookups are limited to primary key, single row results with no write capability.

If you need more from an ICM interaction, let Aceyus customize an Application Gateway solution for you. A customized application will open up all your other contact center databases, allow you to read and write data to them, and return information to ICM for use in the route request. Contact us for more information.


Aceyus developers can customize or create any contact center related web application to meet your business needs. From web-based reporting solutions to interactive web tools such as WIT, contact us to explore the possibilities.


The ICM historical database is full of valuable information, and depending on your call volume, may be overwhelming at times. If you only need a portion of this data, or if existing reports aren’t meeting your needs, Aceyus can customize a data extract for you. This extract can be used for customer survey call backs, off-loading reporting, or even for generating daily emailed statistics. Contact us and let Aceyus help you simplify your data.


From Cisco WebView to Crystal reports, our developers can assist in customizing your contact center reports. From complete data extracts to simple changes to existing reports, real-time or historical, Aceyus can help. Contact us today!


Aceyus can provide a broad range of customized CTI solutions, from CRM screen pops through CAD or CTIOS to custom soft-phones for TDM or IPCC systems, complete with CRM API hooks. Contact us for more information on how we can boost the power of your contact center.


Is your ICM HDS or Logger running slow? Do you have existing data extracts or other SQL processes that need revamping? These are common situations in today’s contact center space, and Aceyus can help. Our database experts can help fine tune your SQL servers to maximize performance in an ICM environment, or simply augment your staff temporarily to complete upgrades to SQL processes that are critical to your daily operations. Contact us and let Aceyus help.


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