This could be in the case of an emergency, or simply that an agent has unintentionally remained logged in after a shift is over.

The custom product interfaces with Cisco?s CTI OS and allows the user to remotely logout agents at a group level in a specific location. It has a single GUI interface to access all Peripheral Gateways.

SEAL will log out agents by one of the following processes:

	If the agent is not on a call (e.g. status = Available/Ready, Idle, Wrap/Aux Work), the application will log them out immediately.
	If the agent is on a call, the application will wait until the call is complete and then log the agent out.
	Optionally, if the agent is on a call, the application can also perform an emergency disconnect. The call is immediately disconnected from the agent, after which the application logs out the agent.

SEAL: Agent Control Window Features

01 Agent Filter
This allows the user to select which agents are displayed in the Agent List. The user selects a specific Peripheral and Location, and then clicks the Refresh button to update the agent list.

02 Agent List
The agent list displays all agents assigned to a particular location selected in the Agent Filter.

03 Logout Button
The logout button will initiate the process of logging out all agents in a particular location.

04 Status Bar
A data grid object (or data table) displays multiple columns of data for the selected list of items. Data grids are customizable in much the same way as the data fields and text objects (above).
For more information, download our comprehensive SEAL product sheet.