Products

Contact Center Intelligence Portfolio

Aceyus was founded specifically to develop products for the Cisco UCCE / UCCX / Intelligent Contact Management (ICM) market that would make existing technology easier to use and more powerful for the companies that use it.

The company's founding partners average fifteen years of experience working at various levels with market leader Cisco's Contact Center Software Suite. Two of the partners operated a consultancy business serving the call center market, and this expertise combined with the pursuit to develop products to serve the same client base were the impetus to establish Aceyus.

Aceyus Products

Aceyus 4.5 Reporting is a custom reporting tool that provides the unique functionality to drill down to a single call, showing its entire life (a.k.a. Cradle to Grave) - which may include the IVR port, agent extension, and call disposition. Learn more.

Aceyus 4.5 Dashboards is a very powerful product that enables users to create, modify and share customized real-time screens displaying call center statistics. It is complete with a very simple and straightforward web-based user interface. Learn more.

Aceyus Intelligence is a feature rich contact center software solution that enables users to collect, publish and consume real time and historical data from a variety of data sources. Learn more.

Aceyus Vault provides the critical central data repository for your contact center operation. In the Vault, you can consolidate information from complex, disparate contact center systems including ACD, IVR, Call Recording, eWFM and even homegrown databases. Learn more.

RealDirector gives you a powerful way to enhance your contact center through the web, enabling faster and safer real time modifications to call routing, hours of operation, holidays and more. Learn more.

GateScope enables your Cisco Voice Gateway to provide actionable real time data metrics regarding the voice infrastructure (T1s) for your ICM / UCCE. Learn more.

SEAL (Site Emergency Agent Logoff) enables a resource management desk to remotely disconnect agents in an emergency, or who have accidentally remained logged in. Learn more.

	Contact Center Intelligence
	Aceyus 4.5 Reporting
	Aceyus 4.5 Dashboards
	Aceyus Vault
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