Mike Ary started a consultancy business called AC Solutions with fellow Aceyus partner Miles Hammond in June of 2002. AC Solutions has the vision of providing unparalleled customer service and support in the traditional TDM and IP telephony contact center space.

Prior to starting AC Solutions, Mike spent 14 years working in the telecommunications and call center industry. He began his career with MCI in 1990, where he worked in both Operations and Sales Support. During the time he spent in Operations he became well versed in data networking and telephony. For Sales Support he was the lead support person in all implementations of the MCI product set and worked many “Alpha” projects, which were used to launch brand-new MCI products into the market. One of these projects was the design and deployment of the first customer-owned IVRs in the MCI network. This innovative approach allowed the customer to retain control of the IVRs while giving them network security and redundancy. The concept of hosted IVRs soon became a core offering of MCI’s Call Center Services product portfolio.

In 1998, Mike left MCI and went to work for GeoTel Communications as an Application Consultant for the Intelligent Call Router (ICR) platform. During his tenure with GeoTel he implemented numerous complex ICM solutions for Fortune 500 companies. Mike amassed an extensive amount of knowledge interfacing ICR-controlled IVRs directly to carrier networks. He even served a key role in the largest CTI deployment in GeoTel’s history. Ultimately, he became the expert on various features of the ICR product.



Ben began his telecommunications industry career at America Online in 1997, where from day-one he began learning the Aspect ACD and the (then named) GeoTel Intelligent Call Router (version 1.1). He quickly developed his natural programming talent and became a critical member of the team, handling many of the largest call center projects during his tenure there.

In April of 1998, Ben was offered an opportunity to join First Union National Bank in Jacksonville, Florida, where he helped grow and develop the call center team in Florida, and was responsible for installing the bank’s first true multi-lingual call center in Miami.

After Aceyus partner Miles Hammond left First Union in 1999, Ben moved to Charlotte, North Carolina, to take on his role as the lead ICM and Aspect Engineer for the bank’s call center operations. Ben guided the bank through several ICM upgrades (from 2.5 to 4.1, 4.1 to 4.6.2, and 4.6.2 to 6.0), and through a significant Aspect upgrade (6.0 to 8.0), which included a complete programming redesign to standardize all call center applications.

Ben was also critical in guiding the bank through several mergers and acquisitions – the most notable being the Wachovia merger in 2001. In 2004, Ben helped lead the team that deployed the first successful implementation of VoIP in the call center industry.

Throughout his time at America Online and First Union/Wachovia, Ben developed his skills in SQL server, reporting, web and desktop application development, adding value to the business wherever possible with clever ideas and creations. Ultimately, his passion for this work prompted him to join forces with Mike Ary and Miles Hammond at Aceyus in 2006.

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Miles Hammond partnered with Mike Ary in their call center consultancy business, AC Solutions LLC, in June 2002, having worked together in the call center space for over five years. The pair formed Aceyus along with Ben Vesta as a provider of software solutions to the same client base.

Miles built the foundation of his telecommunications career with First Union National Bank in 1996. Although hired to work on the internal Voice Help Desk, he was promoted within six months to a position of greater responsibility as an Aspect Call Center administrator.

From this platform, Miles was able to demonstrate his aptitude for mastery of any new technology that was placed in front of him. This attribute, along with consummate problem solving skills, led to fast-track promotions. In little over a year, at the young age of 22, Miles became one of only a handful of Lead Engineers in the call center technology team. His peers often consulted him for acumen, depth of knowledge, and remarkable ability to convey information.

By the time he ended his career at First Union, Miles was the primary system administrator for five internal Aspect Call Centers, the sole administrator of First Union’s Cisco Intelligent Contact Management system, and one of the lead developers for several major enterprise-wide routing strategies.

In June 1999, Miles became an Applications Consultant for Cisco Systems, Inc. In this role, he was responsible for deploying and implementing various Cisco contact center products, including ICM, IPCC Enterprise, IPCC Express, ISN, NAM/CICM and AVVID.

Miles’ capacity to learn quickly, listen well and think creatively garnered favor from customers and peers alike, and he quickly became one of the premier “go-to” people for complex implementations, especially those involving more specialized, lesser-known product features. He was also highly sought after for many critical customer account cases, where his ability to completely capture a customer’s needs and resolve their issues accordingly proved extremely valuable.

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