Modern contact / call centers are environments reflecting far greater complexity than simply handling volumes of incoming telephone calls. They are typically fully-integrated, multi-channel customer interaction resources used by many leading companies globally in a wide range of consumer and business-to-business markets.

Today's technology is a transparent blend of communication options, including TDM telephony, web callback, voice over IP (VoIP), text messaging (chat) or email, while maintaining integration with existing network and desktop applications.

Cisco has become the market leader in technology platforms and solutions for the contact center environment. Products and custom applications provided by Aceyus support the technological development necessary to manage an operation handling large volumes of customer contacts. Aceyus can also address ongoing corporate needs for more advanced data mining and operational / management capabilities.