The founding partners of Aceyus average nine years of experience working at all levels with Cisco’s contact center suite. Aceyus’ products have therefore been specifically developed to align with Cisco’s solutions, in order to assist a wide range of customers using those products.

Many contact centers have specific routing variables or other business rule components that are customized and updated frequently to meet specific needs. Aceyus’ products can provide the capability to manage these and realize more efficient operations.

Aceyus’ RealDash product should be of particular interest to Cisco ICM customers. RealDash is a streamlined cost-effective solution that enables users to create, modify and share customized real-time reports of both ICM and other contact center metrics.