Cradle to Grave reporting has long been one of the major objectives of using ICM or UCCE (IPCC Enterprise), and CDR Vault makes it readily available. For enterprises using translation routing, CDR Vault allows users with minimal knowledge of the ICM/UCCE database schema to enter a few parameters and quickly retrieve a call report showing every leg of a call – down to the IVR port, agent extension and call disposition. 




01 Query Wizard
This tool provides step-by-step instructions on how the user can find the call(s) they’re looking for.

02 Classic Query
This is a single form interface for the user to enter the data known about the call, which will derive a list of matches.

03 Data Explorer
This is a series of drill down steps that allow the user to browse data on their HDS – offering a unique and effective way of looking for calls. It is extremely useful for new call center and queue launches.

04 Full Query
For advanced users, an easy to use query interface is provided for Termination and Route Call Detail records, allowing the creation of call detail queries that can be run directly from the web. These queries can be stored and run over and over again, saving valuable minutes each time you need to access data.

For more information, download the CDR Vault product sheet.

CDR Vault - Enterprise Edition
CDR Vault includes connectivity to a primary and backup ICM historical data server (HDS). An upgrade to CDR Vault Enterprise Edition includes a complete Half Hour, Daily, Weekly, and Monthly report engine that allows you to create, edit, run and schedule summary reports directly from the web. Additionally, Aceyus can customize your solution to access data warehouse information and include other non-ICM data sources in the Call Detail Reports. Users will be able to access cradle-to-grave call reports that may include IVR prompt histories, CTI desktop data elements, CRM data and ACD call detail data that is not mapped to ICM hrough the standard PG process. Additional possibilities include links embedded in the Call Detail Report to call recordings from your audio recording solution. Provide complete caller experience reports and analysis by bringing all your data into one place!

For more information, download the CDR Vault - Enterprise Edition product sheet.



CDR Vault - Express Edition
Using UCCX in your call center environment? CDR Vault Express Edition includes a complete Half Hour, Daily, Weekly, and Monthly report engine that allows you to create, edit, run and schedule summary reports directly from the web. The package comes complete with canned reports for UCCX as well as up to 4 custom built reports!

For more information, download the CDR Vault - Express Edition product sheet.