Aceyus

Contact Center Intelligence

Contact centers are increasingly becoming more complex and difficult to manage. With various systems and widespread geographical operations, companies are increasingly challenged to manage staff efficiently and provide greater customer service – and to do so during tighter economic times.

Aceyus provides an integrated set of Contact Center Intelligence solutions to help customers address these challenges and optimize their contact center operations.

Aceyus offers a unique product suite that consolidates the critical information vital to running your contact center. We complement our products with expert consulting services and support to maximize customer value.

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RealDirector

Aceyus RealDirector software is a Web-based interface that enhances the Cisco ICM and UCCE call routing platforms. RealDirector provides your support staff with the ability to m ... learn more

Aceyus 4.5 Reporting

Aceyus 4.5 provides a simple, effective way to view and evaluate call detail records on the Cisco ICM and UCCE platforms. Aceyus 4.5 allows users with little to no knowledge of ... learn more

Aceyus Vault

Aceyus Vault provides the critical central data repository for your contact center operation. In the Vault, you can consolidate information from complex, disparate contact cente ... learn more

Aceyus 4.5 Dashboards

Aceyus 4.5 Dashboards is a completely web-based real-time data monitoring product designed to query data from an ICM database. It enables users to create and view customized rea ... learn more